+49 People working in retail/food service should be able to verbally defend themselves against rude customers without losing their jobs, amirite?

by fayehowe 5 days ago

When I was in high school, 20ish years ago, I worked at a local grocery store as a cashier. I was super lively, very excited, loved talking to customers. Basically everything HR wants out of a cashier at a minimum wage job. We did a fundraiser for breast cancer awareness month one year and we basically asked each customer to "round up" to their nearest dollar for charity. Basically everyone said yes or no thank you and that was that, except this one guy. When I asked him my cookie cutter "round up" statement, he went NUTS yelling at me. Real alt right stuff, conspiracy blah blah blah, why should he give away his hard earned money to bit**es. So I responded, "Well I guess you could choose to be an asshole instead of just saying no." Of course he complained to my manager who came over to my lane to talk to me about it. Got the story from another cashier and a customer who was in line and then commended me for standing up to him. We spoke about it after my shift as well and apparently I had a very long history of positive reviews and customers going out of their way to speak to customer service or a manager to tell them how nice I was. My manager told me that basically gave me a shield in situations like this. I wish that was standard everywhere.

by marcelinobaumba 5 days ago

My first night at a nightclub bartender trainee, some guy gave away their drink (I didn't see that but my trainer did) and started yelling at me for ignoring him. The other bartenders tried talking to him but he only got angrier, so the bouncer kicked him out. Everyone at the station checked up on me, making sure I was fine. Later, when we were cleaning up, the bouncer came over as well to make sure I was ok. He also had a theory that the guy might have noticed that I was still being introduced to the work place and figured I'd be easily intimidated.

by Radiant_Wafer 5 days ago

This is not an unpopular opinion

by This_Beginning 5 days ago

Rewarding bad behavior doesn't fix it.

by marcelinasimoni 5 days ago

What does "verbally defending yourself" mean? Beause can you always say "Sorry, it's not my fault, [insert reason here]"

by Anonymous 5 days ago

This is unpopular?

by ExtremeProfession949 5 days ago